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Privacy Policy

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Effective Date: October 2024

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KDK Flooring LLC ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers, website visitors, and business partners. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information, as well as your rights concerning your data.

By accessing or using our website www.kdkflooring.com (the "Site"), you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

A. Personal Information

We collect personal information when you voluntarily provide it through the Site or during any interaction with us. This may include:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Account Information: If you create an account with us, we may collect usernames, passwords, and other account-related details.

  • Service Inquiries: Information provided when you request a service quote, including your project requirements and preferences.

  • Payment Information: Billing details, credit card or debit card information (collected securely through third-party payment processors).

  • Communications: Any correspondence you send via email, contact forms, or messaging services on the Site.

B. Automatically Collected Information

When you visit our Site, certain data is automatically collected to improve user experience and functionality. This may include:

  • IP Addresses: The internet protocol (IP) address of the device accessing the Site.

  • Browser and Device Information: Browser type, version, operating system, and hardware details.

  • Usage Data: Details of your visit to the Site, including the pages visited, time spent on pages, and links clicked.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to collect non-personal information and improve the user experience. You can disable cookies in your browser settings, though this may limit certain functionalities of the Site.

2. How We Collect Information

We collect personal information in various ways, including:

  • Direct Interactions: When you voluntarily provide us with information through forms on our Site (e.g., for service inquiries, account creation, or communication).

  • Automated Technologies: Information automatically collected through cookies, server logs, and other tracking technologies as you browse the Site.

  • Third-Party Sources: We may collect information from third-party sources such as payment processors, analytics services, or marketing tools to enhance our offerings.

3. Why We Collect Information

We collect and use your information for the following purposes:

  • Service Provision: To provide our flooring services and respond to your inquiries or service requests.

  • Communication: To send you important updates, promotional offers, newsletters (if you opt-in), and other information related to our business.

  • Customer Support: To handle your inquiries, complaints, and service-related questions.

  • Marketing and Promotions: To improve our marketing efforts, measure the effectiveness of campaigns, and personalize your experience with targeted content and offers.

  • Website Optimization: To analyze and improve the functionality, performance, and design of our Site, ensuring a seamless user experience.

  • Legal Compliance: To comply with any applicable laws, regulations, or legal processes.

4. Sharing of Information

We respect your privacy and take steps to protect your data. However, we may share your information in the following circumstances:

A. Service Providers

We share information with third-party service providers who assist us in operating the Site, conducting our business, and providing services to you. These third parties are contractually bound to protect your information and may only use it as necessary to fulfill their services.

  • Payment Processors (to handle payments securely).

  • Hosting Services (to ensure the smooth operation of our website).

  • Marketing Partners (to send newsletters or targeted ads).

  • Analytics Providers (such as Google Analytics to track and report website traffic).

B. Legal Requirements

We may disclose your personal information when required to do so by law, including in response to a subpoena or other legal process, to protect our legal rights, or to prevent harm.

C. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of KDK Flooring LLC's assets, your information may be transferred as part of the transaction. We will notify you before any such transfer if your personal data is subject to different privacy practices.

5. Your Data Protection Rights

As a resident of New York and in accordance with applicable privacy laws, you have the following rights regarding your personal information:

  • Right to Access: You can request access to the personal information we hold about you.

  • Right to Correction: If any of your personal information is incorrect or outdated, you can request corrections.

  • Right to Deletion: You may request the deletion of your personal information, subject to any legal obligations that may require us to retain it.

  • Right to Withdraw Consent: You can withdraw your consent for us to use your information at any time, including opting out of marketing communications.

  • Right to Data Portability: In some cases, you can request a copy of your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@kdkflooring.com.

6. Minors' Privacy

KDK Flooring LLC does not knowingly collect personal information from children under the age of 18. If you are under 18, please do not provide any personal information on the Site. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete it promptly. If you believe we might have any information from a minor, please contact us immediately.

7. Data Security

We implement security measures to protect the personal information we collect. These include encryption, secure servers, firewalls, and access controls. However, no internet transmission or storage system is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

8. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

9. International Data Transfers

If you access our Site from outside the United States, your information may be transferred, stored, and processed in the U.S. or other countries. By using our Site, you consent to the transfer of information to countries outside your country of residence, including the U.S., where data protection laws may be different.

10. Changes to This Privacy Policy

KDK Flooring LLC may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a new "Effective Date." We encourage you to review this policy periodically for any changes. Your continued use of the Site following any changes constitutes acceptance of those changes.

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